Booking.com Reviews

Booking.com has an overall rating of 4.6 based on 27 reviews. Customer feedback on Booking.com is mixed: Booking.com reviewers highlight positive aspects like wide range of accommodations, user-friendly interface, competitive pricing, and flexible cancellation policies, which strongly appeal to budget travelers, business travelers, and vacationers. However, Booking.com is often criticized for its hidden fees, customer service issues, inconsistent property quality, and limited support for changes.

4.6/5.0

27 reviews

5 Stars

16

4 Stars

7

3 Stars

1

2 Stars

0

1 Star

0

All Booking.com Reviews (27)
richard1981
May 18, 2026
"Changing my booking was honestly easy"
I had to switch my hotel dates at the last minute, I think it was a week or two before the trip, maybe less, and booking.com made it way easier than I expected. I just went into my trip details, found the modify option, and changed the dates myself without needing to call anyone.
The updated price showed up before I confirmed everything, which I really appreciated because I didn’t want any surprises. I got the confirmation email pretty much right away too. It definitely took some stress off my plate
guillermina_Buster03
May 17, 2026
"Map search was really convenient"
I used the map search to find a place close to the station, and it made things way easier. It saved me from clicking around forever, which I appreciated. Has anyone else found it that handy, or had any trouble with it?
RobinWhitlock_55
May 15, 2026
"Genius discounts actually saved me money"
Use Booking.com mostly because of the Genius loyalty perks. After a few trips, started seeing actual discounts pop up, and sometimes free breakfast or a room upgrade too.

Not every hotel has the good deals, but when it does work, it really makes a difference. Booked a weekend stay last month and ended up paying less than my friend who used another site.

App is simple enough to use, and like that the rewards show up right away instead of feeling hidden. Happy with it so far
Michael-mayer
May 13, 2026
"Easier Than I Remembered"
I booked a hotel and ended up having to change my plans at the last minute. From what I remember, the cancellation process was straightforward, and the refund showed up a few days later. It wasn’t totally perfect, but looking back, it was way less stressful than I expected.
hello_kirby677
May 09, 2026
"I booked a hotel through Booking.com the…"
I booked a hotel through Booking.com the payment part was super straightforward. It showed me the full total before I confirmed, taxes included, so there were no surprises 🙌 My card was charged the exact amount, and the receipt landed in my email quickly. No random extra fees showed up later either, which I really appreciated. Simple, clear, and worked just fine for me!
NathalieBuller_85
May 07, 2026
"Search results were a bit hit or miss"
Not gonna lie, booking itself works fine, but the search results can be kind of mixed. Sometimes it shows hotels that don’t really match the filters I picked, which gets a little annoying when I’m trying to compare options
flora1970
April 03, 2026
"Not gonna lie, I was a little frustrated..."
Not gonna lie, I was a little frustrated at first because the hotel accidentally charged me extra. Booking.com support took a bit longer than I would’ve liked to get back to me, but they did follow up with the hotel and got everything sorted out. It wasn’t a perfect experience, but I did feel like they took responsibility and helped fix the problem.
Richard_young92
April 01, 2026
"Found a good deal quickly"
I found the deals really easily and ended up saving some money. Happy with it.
SPENCER
March 30, 2026
"I use Booking.com a lot and haven’t had..."
I use Booking.com a lot and haven’t had any major privacy drama with it. The app lets you control most of the settings, which is nice, but some of the email and tracking options are kinda buried and a bit annoying to hunt down. Still feels safe enough when I’m booking trips, so I’m cool with it. Would be way better if they made the data choices more obvious. Solid 4 stars from me
nicole1971
February 26, 2026
"I asked for a late check-in and..."
I asked for a late check-in and was pleasantly surprised that the hotel actually had the note and everything was ready when I arrived. It made the whole process super easy. Definitely appreciated it
CarmenAnderson_88
February 21, 2026
"Handled a suspicious booking issue fairly"
I got a strange message from the property asking me to pay outside Booking.com, which didn’t sit right with me. I reported it, and to be fair, Booking.com got back to me quickly and warned me not to send any money. They helped keep the booking secure and I didn’t end up out of pocket. I know mistakes and dodgy messages can happen, but I really appreciate that they took it seriously and dealt with it properly. 5 stars from me.
geraldinewillis2076
February 20, 2026
"I had a good experience with..."
I had a good experience with Booking.com’s security. When I signed in from a new device, I got an alert right away, and having to enter the extra code actually made me feel more secure... Changing my password was simple too! Nothing over the top, just worked the way it should. 5 stars from me.
Kathleen_bell94
January 21, 2026
"Refund Took a Few Days, But It Worked Out"
I had to cancel a hotel booking and wasn’t sure how smooth the refund process would be. booking support took a little while to get back to me, but they did respond, and the money showed up in my account after a few days. I do wish the updates were a bit clearer along the way, but in the end everything was sorted out without much hassle. Overall, I’m satisfied with how it turned out.
Christine_fouch94
January 14, 2026
"I found a ton of places to stay..."
I found a ton of places to stay, even in tiny towns. it was dope having that many options.
Katherine_brooks88
January 08, 2026
"Clean, cozy, and totally worth it"
I was really happy with this stay. The place was super clean and looked exactly like the photos, which was such a relief. The room felt comfy, the bathroom was nice, and you could tell everything was well taken care of. Check-in was easy, and it was wonderfully quiet at night. For the price, I felt like it was a great deal. I’d definitely stay here again.
jean_Kennard81
January 05, 2026
"Booking was super easy, and the host…"
Booking was super easy, and the host got back to me really quickly. They sent clear check-in info and answered my little questions without making it feel like a hassle. the only reason anything felt a bit off was just bad timing on my end, but the host was great and made the whole thing smooth.
victor1987
December 22, 2025
"The place was mostly just like the photos…"
The place was mostly just like the photos and description, so that was a huge relief! There was one tiny thing missing, which I noticed right away and was mildly dramatic about for about five seconds, but it wasn’t a big deal at all. The Booking.com info was clear enough too, so overall everything went smoothly
DoreneWright
December 20, 2025
"Super easy check-in after a few quick messages!!!"
Booking.com was totally fine and straightforward!!! The check-in info came through by message, and the host got back to me really quickly!!! I did have to ask once about the door code, but it was sorted out fast, so no stress!!! Overall, no big issues and everything went smoothly!!!
StacyIrland_61
December 04, 2025
"Really easy to use in my language"
I like using Booking.com because switching the language is super easy, and I can actually understand the hotel details without overthinking it. I thought the translated reviews might be a little hit or miss, actually, they ended up being really helpful when I was booking a place in another country.
Michael.rothschild
December 03, 2025
"I booked a hotel last minute through…"
I booked a hotel last minute through booking.com and, i was kind of worried the reservation maybe wouldn’t show up or something. But, yeah, when I got there, everything was already set and ready to go. No phone calls, no weird check-in issues, no drama at all. I just gave them my name and got my room, which is basically exactly what I needed. So, yeah, easy 5 stars from me

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Booking.com Q&A

Do they offer weekly rates

What hotel booking agency is the most trustworthy?

When will my reservation be charged?

Hi i would like to make the payment at the hotel only after my stay there. why does bookings.com ask for payment details upfront

Hi i would like to make the payment at the hotel only after my stay there. why does bookings.com ask for payment details upfront

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