Booking.com Reviews

Booking.com provides online bookings of hotels, resorts, hostels, and other travel accommodations around the world. The site attempts to separate itself from rival reservation sites by offering deals and its own hotel reviews. Booking.com is a subsidiary of Priceline.com, a publicly traded company (Nasdaq: PCLN). Based on 3 customer reviews from our shopper community, Booking.com's overall rating is 4.67 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.7

3 Reviews

Overall Rating

5 Stars

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Good Value

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Price & Quality

0.0

Shipping & Delivery

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Customer Service

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Return Policy

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All Reviews (3)
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purplebear828
January 04, 2021
"Booked two apartments in Porto but had…"
Booked two apartments in Porto but had to cancel in March 2020 due to the lockdown, and well within the cancellation period. Despite being told that we would receive refunds by this date and then a new date and on and on. Eventually Booking.com refunded us at the end of December 2020 some 9 months after we cancelled. It should not have taken that long and Booking should not have allowed the property owners to string it out that long.
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Kim.Bell
December 08, 2020
"Best Customer Service, Great Company"
We had a terrible time with a hotel in Augusta. First, they charged us 5 months before the trip. Second, they said our trip was not refundable. Booking.com was absolutely wonderful!!!! We can’t thank them enough. The hotel wouldn’t refund, but they did! They stood by their policies. And the customer service people were excellent and resolved the issue in little more than a week. Again, we can’t say enough about this company and their representatives! From a former college/high school instructor, they’re “A+”!!!
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DennisWebb
October 28, 2020
"Was shocked by such a bad rating suddenly"
Never had problems with booking, booked about 20 times, currently having Genius second level and prices often lower than book directly with hotel (especially with 10% return on my credit card). When borders were unexpectedly closed in Russia, I had a hotel on Maldives booked in 2 days! The hotel didn't want to return the money or move the dates, they just told us that from their end borders are open (though flights from Russia are cancelled). I called booking support and they helped to persuade the hotel to move the dates without additional fee. So I consider service as good enough.
Questions & Answers
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What hotel booking agency is the most trustworthy?

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When will my reservation be charged?

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Hi i would like to make the payment at the hotel only after my stay there. why does bookings.com ask for payment details upfront

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Hi i would like to make the payment at the hotel only after my stay there. why does bookings.com ask for payment details upfront

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Our hotel was cancelled by booking.com but we have not had a refund (£450). they are making us jump through hoops by asking for credit card and bank statements for the last 6 months to prove we have not been refunded. i think the hotel has gone out of business. does anyone know what our rights are?

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